Excellent and Fast Digital Problem Solving for Sanitary Professionals
Schiltach, June 2023. Who doesn't know those tricky situations when nothing moves forward because an urgently needed spare part is missing. Or, you're standing on the construction site and in this special case the assembly just doesn't want to work. Now a good advice from a colleague would be valuable. Even better: why not have a professional from the manufacturer’s side look over your shoulder for a moment? No problem with Hansgrohe - simply start a video call to the pro service and get professional help. The Hansgrohe PRO Video Service expands the digital service offering at Hansgrohe. The Black Forrest-based company is thus also responding to the demand for digital tools that relieve the workload of employees at the sanitary partner's plants.
Hansgrohe Video Chat – No Additional App Needed
Speed and simplicity are the hallmarks of the PRO Video Service. After contacting the Technical Service Center at Hansgrohe, one of the addressed master plumbers sends a link directly to the smartphone. After opening the link, a video and audio connection to the pro service is conveniently established. The live connection enables precise and rapid troubleshooting. The trained SHK master craftsmen also find spare parts even faster thanks to one-to-one communication with image transmission. "Sometimes customers have a product in front of them and don't know which model it is. It's then time for us to take a quick look. That reduces mail traffic and saves nerve cells," says Sofie Zeller, Project Manager PRO Video Service at Hansgrohe, adding, "But even with more complex problems, for example if something has been installed incorrectly, we can quickly identify the error and guide the customer through the repair." Both sides thus save valuable time and money. The fact that this service is literally excellent is also confirmed by the honor of this year's "Best of SHK Award" from SI trade magazine in the B2B.Digital division. The PRO Video Service is available Monday to Friday from 7 a.m. to 6 p.m.
More Digital Tools
Digital helpers provide time relief and create capacities for personal conversations. This is also the case with the chatbot "Hans". The communication channel is controlled via artificial intelligence and thus learns after each request. After more than 10,000 inquiries, "Hans" has learned a lot. "As a partner to the sanitary trade, we see it as our duty to offer every person seeking advice the exact service they need quickly and without complications. We have invested where we would like to support our partners even more intensively - in their daily work with our products," explains Mara Pristl, Consultant Sales & Service Excellence at Hansgrohe. The chatbot "Hans" helps with questions about products, shows videos on cleaning, assists with spare parts or supports the search for specialist partners. If the chatbot gets stuck, service employees in the office take over to find a solution quickly and competently. Hansgrohe also supports the recruitment of specialists with another clever digital tool. Hansgrohe Applicant Management, part of PROMarketing Services, helps sanitary companies digitize their application process. With just a few clicks, the tool provides ready-made job ads. The ads can be customized and are displayed in parallel on various online job portals. This guarantees a high reach of the job ad and potential applicants can apply easily and intuitively via the online mask.
About the Hansgrohe Group – Setting the Beat of Water. Since 1901.
With its brands AXOR and hansgrohe, the Hansgrohe Group, based in Schiltach/Southern Germany, enjoys a reputation as a leader in innovation, design and quality within the bath and kitchen industry. Founded in 1901 in the Black Forest, the company gives water form and function with its faucets, showerheads and shower systems. In combination with sanitary ceramics and bathroom furniture, the company offers individual design options from a single source for holistic bathroom experiences. The 122-year history of the company is marked by innovations, such as the first hand-held shower with multiple spray types, the first pull-out kitchen faucet, and the first wall bar to hold a hand-held shower.The company holds more than 20,000 active property rights. The Hansgrohe Group stands for long-lasting quality products and for responsibility towards people and the environment. Sustainable production of resource-conserving products is central to the company’s business activities around the globe. By developing innovative technologies for faucets and showers, Hansgrohe achieves the greatest possible effect on protecting water as a resource and limiting and adapting to climate change during the usage phase of its products. As part of its consistent sustainability strategy, Hansgrohe is equipping all water-bearing products exclusively with water-saving technologies by 2030 within its "ECO 2030" initiative. With 33 subsidiaries and 20 sales offices supplying products in more than 150 countries, the globally active company in the sanitary industry is a reliable partner to its customers in all regions of the world. The Hansgrohe Group, its brands and products have won numerous awards, including more than 700 design prizes since 1974. The products of the Hansgrohe Group are found around the world: on renowned cruise ships, in luxurious 5-star and boutique hotels, in international metropolitan cities, in extraordinary spas, exclusive bathrooms of lodges and luxury villas, public facilities, as well as in countless private homes. The Hansgrohe Group’s high quality standards are ensured by seven wholly-owned production facilities: four in Germany, one each in France, the United States and China. In 2022, the Hansgrohe Group generated a turnover of EUR 1.528 billion. It employs around 5,600 people worldwide, about 60 percent of whom work in Germany.
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