Quality assurance measures
Inquiry for special releases
It can sometimes happen that, before the delivery, a supplier determines that their material does not meet all requirements. This doesn’t necessarily mean that we can’t use the material. In such cases, suppliers can request a special release from us. Our material experts in Hansgrohe Quality Assurance will then test the material and decide on its suitability for use. You can download the inquiry for special release further down on this page.
Hansgrohe 8D report
If a material fails to meet our requirements during testing in production, we remove it from the production line immediately. If this measure significantly disrupts the production process, we will make a complaint on the material to the supplier via a notice of defects. This is done via a special form, our 8D report. In it, Hansgrohe Quality Management requires the supplier concerned to take measures to remedy defects in the material or to prevent them in the future. In the 8D report, the vendor documents, for example, their immediate measures, the determination of the cause of the error, and corrections. You can download the 8D report below as a template.
