Quality Assurance and Quality Management at Hansgrohe
In order to ensure the high quality of our products, Hansgrohe practices careful quality management. We systematically subject all components of a product to various tests – from development to completion of a product ready for shipment. This way, we ensure that we always deliver a perfect product to our customers.
Quality assurance measures
Inquiry for special releasesIt can sometimes happen that, before the delivery, a supplier determines that their material does not meet all requirements. This doesn’t necessarily mean that we can’t use the material. In such cases, suppliers can request a special release from us. Our material experts in Hansgrohe Quality Assurance will then test the material and decide on its suitability for use. You can download the inquiry for special release here:
Hansgrohe 8D reportIf a material fails to meet our requirements during testing in production, we remove it from the production line immediately. If this measure significantly disrupts the production process, we will make a complaint on the material to the supplier via a notice of defects. This is done via a special form, our 8D report. In it, Hansgrohe Quality Management requires the supplier concerned to take measures to remedy defects in the material or to prevent them in the future. In the 8D report, the vendor documents, for example, their immediate measures, the determination of the cause of the error, and corrections.
Additional documents for suppliersAs a reliable partner, it is important for us as a company to inform our suppliers and other service providers in detail about all general conditions for cooperating with Hansgrohe. This way we create legal certainty for both sides and form the foundation for a lasting and trusting collaboration.