Anyone refurnishing or renovating a bathroom or kitchen wants to be able to rely on the fact that the fixtures will last for many years. Faucets and showers need to be made to last. We promise our customers: Products by the Hansgrohe Group have premium quality. Here, we’d like to demonstrate how seriously we take matters of quality. And how much everyone benefit from them.
This is how brand quality works
"Premium" means that consumers can expect the highest quality in material, form, and function. Whether showers, faucets, bathroom accessories, or kitchen furnishings: all of them are seen and used every day. They should look good for a long time, be easy to use, and have a long service life. In the Hansgrohe Group, we produce exactly such products. Those who choose AXOR and hansgrohe will receive brand quality. Independent testing institutes and design juries certify our premium quality in material and design, functionality and sustainability, service and warranty. This gives our customers the joy of design, the delight of a good shower, and more comfortable kitchen work. We help them save resources. That’s why many of them are fans. And in more than 140 countries, at that.
Product quality: Safe and stable, with a long lifetime
The health of our customers is our top priority. We ensure this with carefully chrome-plated brass, phthalatic-free plastics, or temperature limitations. All products comply with the respective national drinking water standards and have all key approvals. In fact, many products by the Hansgrohe Group fulfill far more than the required standards: We have our own, higher requirements. We prefer to produce central components ourselves - in our own foundry or the cartridge plant in the Black Forest, for example.
Before the products are ready for series production, they have to prove themselves thousands of times in test cycles, stress tests, and field tests. Highly qualified employees see to meticulous quality assurance and quality management at every point. In research, development, and production, the highest standards and strict guidelines prevail in the Hansgrohe Group. Numerous certificates attest to this. Those who buy our faucets and showers can also rely on simple installation.
Design quality: Frontrunner in form and function
The Hansgrohe Group comprises two brands: AXOR and hansgrohe. Together with world-famous designers and architects, AXOR can fulfill the most luxurious bathroom dreams. The hansgrohe brand is convincing, both functionally and emotionally. Whichever of the two brands one chooses: With us, design always means 1a functionality, ease of operation, and durability. The many accolades and design awards we have won over the decades reflect our strength of design.
The service quality factor: Demands of customers as benchmark
For all who have questions or suggestions: We are personally there for our customers. We incorporate their wishes and suggestions in the development process. Our credo: "From person to product".
Hansgrohe service quality: The bar is high
- We inform our customers about all questions via our service hotline, at trade fairs and events, and in the Hansgrohe Aquademie. Should there be any reason for complaint: Hansgrohe ensures a voluntary manufacturer’s guarantee of up to five years.
- Our specialist partners in craftsmanship and retail, as well as planners and architects, know us as reliable partners and advisors. They can utilize the know-how of Hansgrohe experts 24/7: via online support or in training courses and workshops. We regularly receive "Best Of awards" from our SHK specialist partners.
“We are there for our customers on the phone around the clock, 365 days a year. We communicate at eye-level with craftsmen callers, since we are all self-taught sanitary installers with master tradesman certificates.”Patrick Wussler of Meisterservice | Hansgrohe Technical Service Center